Returning Online Purchases

You can return sumaria.co.in purchases to a Sumaria store, or by mail. We do not offer exchanges for online purchases.

Return Period

Return online purchases within 10 days. The return period begins on the date you receive your order.

Returns In Store

Avoid shipping charges and receive a refund more quickly by returning online orders to any Sumaria store within Mumbai.

1. You must bring your packing list or receipt, and your photo ID.
2. Include all original packing materials, manuals and accessories to avoid additional fees.

Returns By Mail

Follow these steps to return your purchase by mail.

1. Pack your return in the original package if possible.
2. Include the return label and indicate the reason for the return.
3. Include all original packing materials, manuals and accessories to avoid additional fees.
4. For proof of delivery, we recommend that you return items via DTDC or insured Courier companes.
5. Please send all returns to:

Sumaria Warehouse
Royal Park, 69,
Kanjur-Village road, opp. NITCO Marbles,
Kanjurmarg (E), Mumbai 400042

You are responsible for all shipping charges. But if the return is the result of our error, you will not be charged for return shipping.

Please do not return items COD. Any charges for COD shipments will be deducted from your refund amount.

Refunds

Refunds will be credited to the original purchasing credit card or Bank account.

If you return an item to a Sumaria store, the credit is applied at the time of the return and usually posts within 72 hours. If you return an item by mail, please allow 14-21 days of processing time.

Please call Sumaria Support on +91 (22) 2579-9210 ext. 163 if you are returning any product.

If you are returning an item because it is damaged or defective, or the wrong item was shipped:

• We recommend that you return the item to a Sumaria store.
• If you prefer to mail it, you must call for special instructions: +91 (22) 2579-9210 ext. 163
• We will cover all reasonable and customary ground shipping fees.

 Non-Returnable Items

• Labor, delivery, and/or installation services
• Items that have been damaged through customer use or abuse

Special Offer Returns

• Free Gifts

To receive a full refund, you must also return the free gift. If you don't do this, the refund amount will be reduced to reflect the value of the free gift.

• Bundle Purchases

You can return an individual item that was part of a bundle package. In some cases a bundle discount has been applied to each item. You will be refunded the discounted price, which may differ from the price if you purchased it individually. To review the amount you will be refunded for each individual item within the bundle, visit the Your Account page after you submit your order.

• Quantity Discounts

If by returning an item your original purchase is no longer eligible for the quantity discount, the discount received will be subtracted from the purchase price of the item being returned. You will be refunded the difference.